Refund policy

Last Updated: September 18, 2026

At Direct Discount Solutions LLC, we value our clients and aim to provide clear expectations regarding cancellations and refunds.

Because our services involve professional time, expertise, planning, and resources, refund eligibility may depend on whether work has already started or been completed.

1. Cancellation Before Work Begins

If you cancel before Direct Discount Solutions LLC has started providing the purchased service, you may be eligible for:

FULL REFUND

Cancellation requests should be submitted to:

directdiscountsolutionsllc@gmail.com

2. Cancellation After Work Begins

Once work has started, refunds may be limited because time and resources may already have been committed to your project.

Our policy is:

If you cancel after work has started, you are responsible for payment for services already performed. Any remaining eligible balance will be refunded according to the applicable service agreement.

3. Consultation Cancellations

For scheduled consultations, please provide at least:

24 hours' notice

Our consultation cancellation policy is:

Cancellations made with at least 24 hours' notice may be eligible for a full refund. Cancellations made with less than 24 hours' notice or missed appointments may not be eligible for a refund.

4. Rescheduling

If you need to reschedule a consultation, contact us at directdiscountsolutionsllc@gmail.com as soon as possible.

We will make reasonable efforts to accommodate rescheduling requests.

5. Refund Processing

Approved refunds will generally be processed within:

5–10 business days

The time required for the refund to appear in your account may depend on your bank or payment provider.

6. Completed Services

The following services may be non-refundable once completed or delivered:

  • Completed consultations
  • Ecommerce audits
  • Strategy documents
  • Reports
  • Digital deliverables
  • Completed implementation work

Nothing in this policy is intended to limit any rights or remedies that cannot legally be waived.

7. Client Dissatisfaction

If you are dissatisfied with a service, please contact us at directdiscountsolutionsllc@gmail.com.

We encourage clients to give us the opportunity to understand the concern and, where reasonably possible, address or correct the issue.

8. Third-Party Expenses

Fees paid to third-party providers may not be refundable by Direct Discount Solutions LLC.

Examples include:

  • Software subscriptions
  • Ecommerce platform fees
  • Domain registrations
  • App fees
  • Advertising costs
  • Hosting fees
  • Other third-party services

Any refunds from third-party providers are subject to their respective policies.

9. Contact Us

For cancellation or refund requests:

Direct Discount Solutions LLC
Email: directdiscountsolutionsllc@gmail.com
Phone: [PHONE NUMBER]
Address: 1309 Coffeen Ave St 1200 Sheridan, WY 82801

Please include your Name, Service Purchased, and Order/Invoice Number when contacting us.